Cancellation and Refund Policy
Introduction
At Progressionschool, we strive to provide you with high-quality educational services. However, we understand that circumstances may arise where you need to cancel or request a refund for your purchase. This Cancellation and Refund Policy outlines the rules and procedures regarding returns, exchanges, and refunds.
When Can Things Be Returned or Exchanged?
You may request a cancellation or refund under the following conditions:
- Course Enrollment: If you wish to cancel your enrollment in a course, you must do so within 30 days of your purchase date to be eligible for a full refund.
- Subscription Services: For subscription-based services, you can cancel your subscription at any time. However, refunds will only be issued for the current billing cycle if the cancellation is made within 30 days of the initial payment.
Please note that after the specified timeframes, we cannot accept returns or process refunds.
How to Initiate a Return or Exchange
To initiate a cancellation or refund request, please follow these steps:
- Send an email to our support team at hello@progressionschool.com.
- Include the following information in your email:
- Your full name
- Order number or transaction ID
- Reason for cancellation or refund request
- Any relevant details regarding your purchase
Once we receive your request, our team will review it and respond promptly.
Refund Processing Time
After we receive your cancellation or refund request, please allow us up to 15 business days to process your request. The time it takes for the refund to reflect in your account may vary depending on your bank or payment provider.
Additional Information
- Non-Refundable Items: Please note that certain services may be non-refundable based on their nature (e.g., downloadable content or one-time events). These exceptions will be clearly stated at the time of purchase.
- Contact Us: If you have any questions regarding this policy or need assistance with your cancellation or refund request, please feel free to reach out to us at hello@progressionschool.com.